Are there limits on the number of workflow runs?
No. There are no per-task fees or run-count limits on any plan — capacity is bounded by total invocation time and operational usage, not run count.
Can we run Runtara with no outbound internet access?
Yes. A customer-managed deployment can run fully air-gapped, with no route to the public internet in either direction. Updates are delivered as artifacts your team applies; connected systems and model endpoints must be reachable within your environment.
Do you process our data?
On Cloud, Runtara processes data on your behalf under a DPA. With customer-managed deployment, workflows execute on your infrastructure. Connected use of our hosted gateway can transmit interface requests and configuration or authentication data through Runtara; fully air-gapped installations have no route to us.
Review deployment responsibilities
Can I change plans?
Cloud is billed monthly. Enterprise is a 12-month agreement, billed monthly. Changes to an Enterprise deployment or plan are agreed within that contract; monthly billing does not shorten the commitment.
Do you offer a trial?
We do not offer a self-serve trial. On Cloud, we can scope a paid pilot for one real process, with a one-time fee agreed before the build. Enterprise includes implementation of one agreed process under its 12-month agreement.
How is automation development priced?
Implementation is a one-time fee per process, with the final quote based on the systems, rules, and exception paths involved. Enterprise includes one agreed process. Additional work can be quoted at a fixed price or at the consulting rate shown on this page, in your selected currency.
What does the included Enterprise process cover?
Before signing, we define the process, connected systems, inputs, exception paths, and acceptance criteria. Additional processes or substantial complexity require a separate quote. The included implementation covers that agreed scope.
What operational support is included in Enterprise?
Routine update assistance and agreed operational support are included. We help your team plan updates and troubleshoot the supported deployment. Support hours, response targets, environments, and responsibilities are agreed in the proposal. Your team manages the underlying infrastructure. New automation requirements are quoted separately.
What is the Enterprise contract term?
Enterprise is a 12-month agreement, billed monthly. It includes deployment assistance and implementation of one agreed process. The starting monthly price depends on the agreed deployment and support scope.
Does Enterprise include a SOC 2 report?
Runtara does not currently have a SOC 2 report. SOC 2 is on our roadmap. Enterprise includes architecture and data-flow documentation, security questionnaire assistance, and a review of deployment responsibilities. This support helps your team assess the deployment; it does not provide an independent audit opinion or cover your infrastructure under a Runtara report.
Review our SOC 2 status and security-review support
Where is our data hosted?
On Cloud, in the EU with data kept in-region. With a customer-managed deployment, in your cloud or on-premises, including environments with no external route.